Objective:Â To improve business communication skills in English and knowledge of functional expressions and essential vocabulary used in hospitality industries.
Language skills: Listening, Reading, Writing, Speaking, Grammar
Learning Topics:
- Checking in: The process
- Filling out forms
- Dealing with communication problems
- Checking in: Dealing with questions
- Explaining breakfast options
- Offering to help
- Talking about hotel amenities
- Giving directions
- Checking out
- Writing messages
- Dealing with telephone reservations (1)
- Dealing with telephone reservations (2)
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